Results

what we do

Results

Module 1

KPIs

Which are truly key

“Don’t measure anything unless the data helps you make a better decision or change your actions.”
– Seth Godin

  • The critical-few vs. the trivial-many
  • Drill down for root causes

Module 2

Financial

Follow this rule to stay in the game

“The valuation of profit over people impedes human rights across much of the world.”
– Opal Tometi

  • Not the object of the game
  • Ani indicator of past decisions and actions

Module 3

Products and Processes

You did good… and well

“It is not the employer who pays wages — he only handles the money. It is the product that pays wages.”
– Henry Ford

  • Do customers want more?
  • Efficiency still matters

Module 4

Customers

Wisdom of the crowdAre they delighted?

“Approach each customer with the idea of helping him or her to solve a problem or achieve a goal, not of selling a product or service.”
– Brian Tracy

  • Tangibles and intangibles

Module 5

People

The ultimate leading indicator

“People want to be part of something larger than themselves. They want to be part of something they’re really proud of, that they’ll fight for, sacrifice for, that they trust.”
– Howard Schultz

  • Are they growing as fast – or faster – than other indicators?
  • Is workforce growth a KPI?

Module 6

Leadership and Governance

Have leaders enabled success?

“We cannot be mere consumers of good governance; we must be participants; we must be co-creators.”
– Rohini Nilekani

  • All stakeholders benefit

Module 7

Comparisons

Stacking up against the best… anywhere

“If you are not taking care of your customer, your competitor will.” – Bob Hooey
  • Benchmarking
  • Quantitative vs. qualitative

Module 8

Recap, Q&A, and Feedback

“Feedback is the breakfast of champions.”
– Rick Tate

  • We told you what we were going to tell you
  • We told you
  • Now we tell you what we told you
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