Results
Class Timing
Monday
8am-10pm
Tuesday
8am-10pm
Wednesday
8am-10pm
Thursday
8am-10pm
Friday
8am-10pm
Saturday
8am-10pm
Sunday
8am-10pm
Results
$695.00
/Month
Seeing how you did, and what more you can do
Course Days:
Monday, Wednesday
Period:
Month
Class | Period | Price |
---|---|---|
Monday, Wednesday | Months | $695.00 |
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Module 1
KPIs
Which are truly key
“Don’t measure anything unless the data helps you make a better decision or change your actions.”
– Seth Godin
- The critical-few vs. the trivial-many
- Drill down for root causes
Module 2
Financial
Follow this rule to stay in the game
“The valuation of profit over people impedes human rights across much of the world.”
– Opal Tometi
- Not the object of the game
- Ani indicator of past decisions and actions
Module 3
Products and Processes
You did good… and well
“It is not the employer who pays wages — he only handles the money. It is the product that pays wages.”
– Henry Ford
- Do customers want more?
- Efficiency still matters
Module 4
Customers
Wisdom of the crowdAre they delighted?
“Approach each customer with the idea of helping him or her to solve a problem or achieve a goal, not of selling a product or service.”
– Brian Tracy
- Tangibles and intangibles
Module 5
People
The ultimate leading indicator
“People want to be part of something larger than themselves. They want to be part of something they’re really proud of, that they’ll fight for, sacrifice for, that they trust.”
– Howard Schultz
- Are they growing as fast – or faster – than other indicators?
- Is workforce growth a KPI?
Module 6
Leadership and Governance
Have leaders enabled success?
“We cannot be mere consumers of good governance; we must be participants; we must be co-creators.”
– Rohini Nilekani
- All stakeholders benefit
Module 7
Comparisons
Stacking up against the best… anywhere
“If you are not taking care of your customer, your competitor will.” – Bob Hooey
- Benchmarking
- Quantitative vs. qualitative
Module 8
Recap, Q&A, and Feedback
“Feedback is the breakfast of champions.”
– Rick Tate
- We told you what we were going to tell you
- We told you
- Now we tell you what we told you