Process and Information Management
Class Timing
Monday
8am-10pm
Tuesday
8am-10pm
Wednesday
8am-10pm
Thursday
8am-10pm
Friday
8am-10pm
Saturday
8am-10pm
Sunday
8am-10pm
Process and Information Management
$695.00
/Month
Make it happen
Course Days:
Monday, Wednesday
Period:
Month
Class | Period | Price |
---|---|---|
Monday, Wednesday | Months | $695.00 |
“Where the traditional organization was held together by command and control, the ‘skeleton’ of the information-based organization will be the optimal information system.”
– Peter Drucker
IT has been a major driver of the shape of our businesses and our lives. Technology is so pervasive, it has become invisible… right up to the time we try to master its essence to meet specific objectives. And that makes IT not only a powerful enabler, but the potential to be among the most exasperating domains to manage. Too many business leaders have abdicated their responsibility to enable their business to the realm of the IT experts, who are great masters of process management but who are too often disconnected from a deep understanding of the business. McKeever and Sullivan can help your organization by facilitating the dialog with your IT team to get the real benefit from worthwhile investments.
We will facilitate the creation of requirements for efficient and effective process management: effective design, a prevention orientation, linkage to suppliers and partners to form virtual supply chains and organizations, how to sustain hyper-growth returns, and enterprise-wide evaluation and continuous improvement.
We’ll also help you define and review metrics to determine the health of your overall organization to enable evidence-based management.
Module 1
Facts
Distinguish from opinion
“Without data, you’re just another person with an opinion.”
– W. Edwards Deming
- Objective truth
- Consistent interpretations
Module 2
Balanced Scorecard
“Management must provide employees with tools that will enable them to do their jobs better, and with encouragement to use these tools. In particular, they must collect data.”
— George E.P. Box
- Leading and lagging indicators
- Key indicators
Module 3
Measure
Where do measures come from?
“Without meaning, there is actually nothing to measure.”
– gapingvoid
- Byproducts
- The old-fashioned way
Module 4
Necessary But Not Sufficient
Facts and feelings
“One thing we now know after more than a quarter-century of research is that emotions are not noise — rather, they are data. They reveal not just how people feel, but also what they think and how they will behave.”
– Sigal Barsade
- Best results when you appeal to both
Module 5
Inclusive Design
Instill ownership from the outset
“When everyone is included, everyone wins.”
– Jesse Jackson
- Empowering the front line brings success on the bottom line
- They will lead
Module 6
Agility
Flexibility wins
“The most successful people are those who are good at Plan B”
– James Yorke
- Resiliency
- Change keeps accelerating
Module 7
Continuous Improvement
You’re never finished
“Continuous improvement is better than delayed perfection.”
– Mark Twain
- 100% = 1% x 100
- Formalize the process
Module 8
Recap, Q&A, and Feedback
“Feedback is the breakfast of champions.”
– Rick Tate
- We told you what we were going to tell you
- We told you
- Now we tell you what we told you